Office 365 NOC Engineers' Duties and Responsibilities

Office 365 Management:

• Bulk password resets to substantially reduce the amount of time you spend resetting user passwords individually.
• Performing other bulk user management activities, like user permission changes, attribute changes, and more, eliminating the need to pick users individually for each task.
• Adding or removing licenses in bulk to simplify license management.
• Configuring groups in bulk and controlling whether they receive internal or external emails.
• Configuring mailbox auto reply settings and scheduling custom, automatic messages to be sent to selected users.

Office 365 Reporting:

• Monitoring mailbox traffic and understanding Exchange Online adoption inside your organization.
• Identifying malicious spam emails to keep your Exchange Online environment secure.
• Identifying inactive users, soon-to-expire licenses, and soon-to-expire passwords with reports on Azure Active Directory to take preemptive actions and avoid unexpected consequences.
• Viewing Skype for Business and OneDrive for Business usage statistics.

Office 365 Auditing:

• User logons and log offs to monitor Office 365 users' behaviors.
• Critical license changes made by users, to avoid license-related issues.
• The smallest attribute changes made by users.
• Mailbox permission and property changes to keep the Exchange Online environment in check

Office 365 Alerting:

• Creating custom alerts for specific actions.
• Specifying whether all mailboxes or only select mailboxes need to be monitored for suspicious activity.
• Creating your own custom alert messages to send to administrators.
• Email administrators about which action triggered an alert to help them locate the source of the action immediately.